Privacy Policy

The Data User (as defined under PDPA 2010) is:

UNO Nutrition Sdn Bhd (878446-M) 200901035330
3A-045A, Fourth Floor, Endah Parade, Jalan 1/149E,
Bandar Sri Petaling, 57000, Kuala Lumpur, Wilayah Persekutuan, Malaysia
Email: david@unonutrition.com

We collect personal data only where necessary and relevant to our B2B manufacturing inquiry services. The types of data we may collect include:

We do not collect sensitive personal data as defined under PDPA (e.g., health, financial, or biometric data) through this Website.

We collect and process your personal data for the following purposes:

• To respond to your business inquiries, RFQ submissions, and contact form messages;
• To assess and qualify B2B manufacturing leads and opportunities;
• To provide and improve the AI-assisted chat experience;
• To send you relevant information about our manufacturing services (where you have consented);
• To maintain records of business communications for follow-up purposes;
• To comply with applicable laws and regulations;
• To protect the security and integrity of our Website (bot detection via Cloudflare Turnstile).

By submitting any form or using the AI chat on this Website, you consent to the collection and use of your personal data for the purposes stated above.

This Website uses an artificial intelligence (AI) model provided by Anthropic, PBC (United States) to power the AI chat feature and to assist in processing RFQ submissions. When you interact with the AI chat or submit an RFQ, your messages and inquiry data may be processed by Anthropic's AI systems.

AI-generated responses are for informational purposes only and are not binding commitments. Chat conversations are stored in our database and may be reviewed by Company staff for quality assurance.

Please do not share sensitive personal, financial, or confidential business information through the AI chat beyond what is necessary for a manufacturing inquiry.

We engage the following third-party service providers who may process your personal data on our behalf. All processors are bound by data processing agreements and appropriate safeguards:

As indicated above, some of our third-party processors are located outside Malaysia (primarily in the United States). By using this Website and submitting data, you consent to your personal data being transferred to and processed in countries outside Malaysia.

We take reasonable steps to ensure that your data is treated securely and that any transfer complies with the requirements of PDPA 2010. We only engage processors who maintain appropriate data protection standards.

We retain your personal data only for as long as necessary for the purposes stated in this Policy or as required by law:

• Business inquiries and RFQ data: Up to 3 years from the date of last contact, for business follow-up and record-keeping purposes.
• AI chat conversations: Up to 12 months, for service improvement and quality review.
• Technical/usage data: Up to 12 months.

After the retention period, data is securely deleted or anonymised.

This Website uses essential session cookies to enable core functionality. We use Cloudflare Turnstile for bot protection, which may set cookies or use browser signals to verify that form submissions are from real users. No advertising or tracking cookies are used on this Website.

You may configure your browser to refuse cookies, but some Website features (such as form submission) may not function correctly without them.

As a Data Principal under the Personal Data Protection Act 2010 (Malaysia), you have the following rights:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right of Correction: You may request that we correct any inaccurate or incomplete personal data.
• Right to Withdraw Consent: You may withdraw your consent to our processing of your personal data at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
• Right to Prevent Processing for Marketing: You may request that we stop using your personal data for direct marketing purposes.

To exercise any of these rights, please contact us in writing at david@unonutrition.com. We will respond within 21 days of receiving your request, as required under PDPA 2010.

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission (HTTPS), access controls, and the use of reputable cloud infrastructure providers.

In the event of a data breach that is likely to result in harm to affected individuals, we will take appropriate steps to notify the affected parties and, where required, the relevant authorities under Malaysian law.

This Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and recommend you review their respective privacy policies before providing any personal data.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updated versions will be posted on this page with a revised date. We encourage you to review this Policy periodically.

This Privacy Policy is governed by the Personal Data Protection Act 2010 (Act 709) and other applicable laws of Malaysia. Any disputes shall be subject to the jurisdiction of the courts of Malaysia.

For any questions, data access requests, correction requests, or complaints regarding this Privacy Policy or our data practices, please contact:

UNO Nutrition Sdn Bhd (878446-M)
3A-045A, Fourth Floor, Endah Parade, Jalan 1/149E,
Bandar Sri Petaling, 57000, Kuala Lumpur, Malaysia
Email: david@unonutrition.com

Note: This Privacy Policy should be reviewed by a qualified Malaysian legal practitioner before being treated as final legal documentation.